An email suddenly getting stopped is never a good sight to watch. If the email is used for business purposes, then things become even worse because a business email contains a significant amount of important emails, which if the user is not able to access could land him/her in trouble.
If you are dealing with a similar kind of problem, and the email that you’re using is SBCglobal Email Settings, then you can find all the information you need to fix a non-functional SBCglobal email.
Any technical glitch could result in stoppage of email service. Let’s delve into the details of the issue, as to what exactly users are dealing with. When users open one of the emails, they are not able to close or delete that email. Even when they try to compose an email or perform any action, they see a message being popped up on the screen that says ‘Loading’, but it never gets loaded. Instead, users see a never-ending loop on the screen.
Let us be a bit more precise about the problem. When users click ‘Compose’ button, they see a text message at the bottom of the screen that makes them think as if the computer is reading, however, if they try to delete that particular email, they get the same message accompanied with ‘minty/page/compose’.
Therefore, when the users hover the mouse over ‘Gear Wheel’ or click that wheel, settings menu should open, but that is not happening in reality. They just get the aforementioned message, minus the ‘minty/page/compose’ code. Instead, they get a new message, i.e., ‘yucs-help_inner’.
The problem is specifically coming in Mozilla Firefox because when users try to open their emails in Safari or Windows Live Mail, then it is working normally. So, users are looking to know if the issue is related to Mozilla Firefox or is there is some other issue.
How To Fix The Issue?
Those who are facing the issue should disable their graphics hardware acceleration. The feature was added in Mozilla Firefox a few years ago and was improved over the period of time. Despite witnessing so many improvements, the feature hasn’t become glitch-free.
After disabling the feature, users need to restart Mozilla Firefox so that the new settings could come into effect. However, make sure to save the work prior to restarting your browser.
After that, you need to follow below-mentioned steps:
- Are you able to see the ‘Firefox’ button at the top-left corner of the screen, which is in orange color? If yes, then click on it followed by the ‘Options’ button. If you can’t find this button, go to ‘Tools’ and then, ‘Options’.
- Once you click ‘Options’, click ‘Advanced’ tab and then, ‘General’.
- Find an option named ‘User Hardware Acceleration’ in ‘Settings’ list and then, uncheck the box corresponding to it.
- Restart your Firefox browser if the problem isn’t fixed.
If you have followed all the aforementioned steps, yet not able to fix the issue, then you have one last thing to do i.e., get in touch with SBCglobal Email Support. They will assist you regarding this and any other issue related to your SBCglobal email. The main thing for you is to get rid of the problem, and if it is not happening by following the aforementioned steps, then you should consult experts.